Managing for Quality and Performance Excellence

Evans, James R. & William M. Lindsay

ISBN 10: 1305662547 / ISBN 13: 9781305662544

Editore: Cengage Learning, 2016

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In great condition. Minor wear only. Looks unused. Instructor's Edition. 30-day return policy and free shipping within Canada. For shipments outside Canada, customers are responsible for any custom duties which may be charged by their country of residence. ; 212 X 34 X 261 millimeters; 784 pages.

Codice articolo 5275

Dati bibliografici

• Titolo: Managing for Quality and Performance Excellence
• Editore: Cengage Learning
• Data di pubblicazione: 2016
• Lingua: Inglese
• ISBN 10: 1305662547
• ISBN 13: 9781305662544
• Rilegatura: Hardcover
• Edizione: Edizione per insegnanti
• Condizione: Very Good+

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Riassunto

Packed with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book?s managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It?s everything you need -- now and throughout your career -- to ensure quality management success.