The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation
Lingua: inglese
Editore: Constancy, Inc., 2023
- Rilegato
- Usato
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
Venditore AbeBooks dal 20 dicembre 2007
Condizione: Usato - Buono
EUR 12,88
Quantità: 1 disponibile
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2025 Shingo Publication Award RecipientWhat if your team's biggest competitive advantage is the one you've been taught to avoid-mistakes?In The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, bestselling author and consultant Mark Graban shows leaders how to replace fear, blame, and silence with a culture where people learn faster, innovate more often, and continuously improve the systems around them.Drawing from powerful stories on the My Favorite Mistake podcast (more than 200 interviews with CEOs, entrepreneurs, clinicians, creators, and change-makers), Graban reveals a consistent truth: success isn't about avoiding mistakes-it's about learning from them.This practical, engaging, and deeply human book helps leaders build organizations where people speak up, take smart risks, and solve problems together. The lessons align with the principles Graban has taught for years in Lean Hospitals, Healthcare Kaizen, and Measures of Success-all grounded in respect for people, systems thinking, and psychological safety.If you want to stop firefighting, reduce recurring problems, and spark real innovation, this book will show you how to: Overcome fear-based cultures that suppress ideas, hide problems, and slow improvementBuild psychological safety so people feel safe admitting mistakes, raising concerns, and trying new approachesCreate systems that prevent errors, improve processes, and reduce blameDevelop a growth mindset that sees setbacks as opportunities rather than personal failuresTurn vulnerability into a leadership strength, not a liabilityAccelerate learning and continuous improvement across teams and departmentsYou'll learn how individuals-from startup founders to Fortune 500 executives to frontline healthcare professionals-turned their biggest missteps into turning points. And you'll see how any team can do the same with the right leadership behaviors, habits, and systems.Who This Book Is ForLeaders who want to build a culture of continuous improvementExecutives looking to strengthen innovation, agility, and trustManagers who want teams to feel safe speaking up about problemsLean practitioners and coaches seeking to reinforce respect for peopleAnyone ready to rethink their relationship with mistakesA Fresh, Actionable Approach to Learning from MistakesMistakes are inevitable-but the quality of your response isn't. Graban provides questions, tools, and frameworks you can use immediately to shift conversations, redesign processes, and lead in a way that improves performance and engagement.Whether you're driving transformation, leading a team, or simply striving to grow, The Mistakes That Make Us will help you unlock the hidden value in every misstep.Buy The Mistakes That Make Us today and start transforming mistakes into your greatest source of learning, innovation, and success.…
Codice articolo 00095884808
- Titolo
- The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation
- Autore
- Mark Graban
- Editore
- Constancy, Inc.
- Anno di pubblicazione
- 2023
- Condizione
- Good
- Rilegatura
- Hardback
- Lingua
- inglese
- ISBN 10
- 1733519440
- ISBN 13
- 9781733519441
2025 Shingo Publication Award Recipient
Somewhere in your organization this week, someone made a mistake and told no one. Not because they're dishonest. Because they learned it wasn't safe.
That silence has a cost. The error repeats. The process stays broken. The next person hides the same mistake the same way. That pattern is hard to see from an office or a boardroom, which is part of why it lasts for years.
THE MISTAKES THAT MAKE US is Mark Graban's practical guide to changing it. Drawing on 200-plus conversations from his My Favorite Mistake podcast, with CEOs, founders, clinicians, engineers, and frontline leaders, he kept finding the same pattern across every industry. The organizations that improve fastest are the ones where a person can say "I messed up" and get help instead of blame.
You'll read about a Toyota executive who wasn't fired for ruining the paint on 100 cars, a distiller who over-aged 100 barrels of expensive whiskey, a member of Congress who lost his first primary, and leaders in hospitals, software, and startups who turned specific missteps into lasting improvements.
Inside, you'll learn how to:
- Make it safe to admit mistakes, starting with your own
- Prevent errors through better process design and mistake-proofing, borrowed from the Toyota Production System
- Build psychological safety as a daily practice instead of a poster on the wall
- Respond to problems with improvement rather than punishment
- Use checklists and other methods that people actually follow
- Run small experiments so you can fail cheaply and learn quickly
- Keep the culture alive after the initial enthusiasm fades
You can't punish your way to perfection.
If your people aren't surfacing problems, they aren't hiding them out of laziness. They're responding sensibly to a system that has taught them what honesty costs. This book is about changing that system, and it starts with how you react to the next mistake that lands on your desk.
For leaders in healthcare, manufacturing, software, and anywhere people have learned to keep their heads down.
"A book about errors, flubs, and screwups that pushes beyond platitudes and actually shows how to enlist our mistakes as engines of learning, growth, and progress."
-- Daniel H. Pink, #1 New York Times bestselling author of DRIVE and THE POWER OF REGRET
"Hiding mistakes is the death of continuous improvement. Mark uses stories to delve deeply into the disease and gives us powerful suggestions for creating an environment that breeds trust and high performance."
-- Jeffrey Liker, author of THE TOYOTA WAY
"A brilliant treatment of this topic that helps us frame mistakes properly, detach them from fear, and see them as expectations, not exceptions."
-- Timothy R. Clark, PhD, author of THE 4 STAGES OF PSYCHOLOGICAL SAFETY
ABOUT THE AUTHOR
Mark Graban is a consultant, speaker, and three-time Shingo Publication Award recipient, for LEAN HOSPITALS, HEALTHCARE KAIZEN, and THE MISTAKES THAT MAKE US. He hosts the My Favorite Mistake and Lean Blog Interviews podcasts and has worked with hospitals, manufacturers, and technology companies worldwide. He holds an industrial engineering degree from Northwestern and an MS and an MBA from MIT. His work rests on one idea: improving the system beats blaming the individual.
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World of Books (was SecondSale)
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Venditore AbeBooks dal 20 dicembre 2007
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