The New Ruthless Economy: Work And Power In The Digital Age

Head, Simon

ISBN 10: 0195166019 / ISBN 13: 9780195166019

Editore: Oxford University Press, New York, New York, 2003

Riguardo questo articolo

(First Edition, First Printing) Book is a clean tight unmarked copy.

Codice articolo 019096

Dati bibliografici

• Titolo: The New Ruthless Economy: Work And Power In The Digital Age
• Editore: Oxford University Press, New York, New York
• Data di pubblicazione: 2003
• Lingua: Inglese
• ISBN 10: 0195166019
• ISBN 13: 9780195166019
• Rilegatura: Hardcover
• Edizione: First Edition, First Printing
• Condizione: As New
• Condizione della sovraccoperta: As New
• Cataloghi dei venditori:
  • Business, Economics & Finance Studies
  • Computer Science & Modern Communications
  • American Cultural, Political & Social Commentary

Descrizione articolo

Riassunto

In the great boom of the 1990's, top management's compensation soared, but the wages of most Americans barely grew at all. This wages stagnation has baffled experts, but in The New Ruthless Economy, Simon Head points to information technology as the prime cause of this growing wage disparity. Many economists, technologists and business consultants have predicted that IT would liberate the work force, bringing self-managed work teams and decentralized decision making. Head argues that the opposite has happened. Reengineering, a prime example of how business processes have been computerized, has instead simplified the work of middle and lower level employees, fenced them in with elaborate rules, and set up digital monitoring to make sure that the rules are obeyed. This is true even in such high-skill professions as medicine, where decision-making software in the hands of HMO's decides the length of a patient's stay in hospital and determines the treatments patients will or will not receive. In lower-skill jobs, such as in the call center industry, workers are subject to the indignity of scripting software that lays out the exact conversation, line by line, which agents must follow when speaking with customers. Head argues that these computer systems devalue a worker's experience and skill, and subject employees to a degree of supervision which is excessive and demeaning. The harsh and often unstable work regime of reengineering also undermines the security of employees and so weakens their bargaining power in the workplace. Drawing upon ten years of research visiting work places across America, ranging from medical offices to machine tool plants, Head offers dramatic insight into the impact of information technology on the quality of working life in the United States.

Informazioni sugli autori

Simon Head is Director of the Project on Technology and the Workplace at the Century Foundation. He has been a correspondent for the Financial Times and the New Statesman, and his writings have also appeared in The New York Review of Books. He lives in New York City.

Simon Head is Director of the Project on Technology and the Workplace at The Century Foundation.