Operations Management: Contemporary Concepts and Cases, is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective, appealing to non-majors and practical for use in an MBA level course in operations management. The size and price of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The cases offer variety in length and rigor; and several are from Harvard and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
Part I: Introduction
1. The Operations Function
2. Operations and Supply Chain Strategy
3. Product Design
Part II: Process Design
4. Process Selection
5. Service Process Design
6. Lean Systems
7. Process-Flow Analysis
Part III: Quality
8. Managing Quality
9. Quality Control and Improvement
Part IV: Capacity and Scheduling
10. Supply Chain Management
11. Forecasting
12. Facilities and Aggregate Planning
13. Scheduling Operations
14. Project Planning and Scheduling
Part V: Inventory
15. Independent-Demand Inventory
16. Materials Requirement Planning and ERP
Part VI: Case Studies
Appendixes
Index