How People Tick: A Guide to Over 50 Types of Difficult People and How to Handle Them

Mike Leibling

ISBN 10: 0749454598 / ISBN 13: 9780749454593

Editore: Kogan page, 2009

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Dati bibliografici

• Titolo: How People Tick: A Guide to Over 50 Types of Difficult People and How to Handle Them
• Editore: Kogan page
• Data di pubblicazione: 2009
• Lingua: Inglese
• ISBN 10: 0749454598
• ISBN 13: 9780749454593
• Rilegatura: Paperback
• Edizione: seconda edizione
• Condizione: Used; Very Good

Descrizione articolo

Riassunto

This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again.

Absolutely invaluable to everybody, How People Tick is full of tried and tested tips for handling 'difficult' people in 'difficult' situations, based on a real understanding of their behaviour. It is an essential read if you find people bewildering or just plain difficult, and yet still want to understand them, work with them and live with them.

Informazioni sull?autore

Mike Leibling is a writer, trainer, facilitator and coach. He worked for nearly twenty years as a strategist with Saatchi & Saatchi, ultimately as International Strategic Planning Director. He had many clients, large and small, both in the private and public sectors, and was increasingly called upon to spend his time training, coaching and mentoring. In 1995 he founded Strategy Strategy™ to help people and organizations to move on in 'difficult' situations or, preferably, to spot them coming and so avoid them in the first place. Mike has worked with organizations as diverse as Heinz, DHL, L'Oreal and PricewaterhouseCoopers.