In this groundbreaking book, Chris F. Kemerer and Rajiv D. Banker present a new approach to performance evaluation metrics for information systems development. Drawing on cutting-edge research from the Sloan School of Management, this book provides invaluable insights into how organizations can measure and optimize the performance of their information systems.

This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it.

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