Performance Management is an HR issue and responsibility for it lies with the HR department (even if it seems to be the job of individual line managers, team leaders or a business improvement initiative). For the first time, this audit brings together all the issues involved in performance management and sets out a clear system for analysing, reviewing and improving them.

• If your organisation does not already use performance management formally, you will find a simple framework for introducing appropriate performance management systems and making them work.

• If it does use performance management techniques, you will find the tools to review and evaluate existing procedures - and make them work better.

At each step there are suggested questions, draft questionnaires, policy checklists and project planning guidelines to help you review:

• General principles and practices

• The way you define and agree your expectations of teams and individual staff •Methods of planning performance

• Methods of measuring and reviewing performance (performance reviews and feedback, performance measures and documentation)

• The way you relate pay to performance (including analysis of the techniques available)

• Training and development in relation to performance management

Run this audit and get a clear picture of the strengths and weaknesses of performance management in your organisation. Then identify and implement improvements, and measure the results.

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Hello! Ria Christie Collections is an online venture that was initially set up in 2012 to sell books. We do not have a physical high street store. We are professional online booksellers. We only sell brand new books in perfect condition that we source from various suppliers and the publishers. Primarily, our aim is to provide an excellent service to all our customers. We always work as a team to achieve this. Our other objectives are to: 1. Ensure that all our products reach their destination quickly in a safe and secure manner 2. Answer to all our customer queries within 24 hours 3. Ensure that our customers are happy with their purchases 4. Provide all the items at a competitive price 5. Always listen to our customers Ria Christie Collections is not a registered company. It is a Sole Trader venture. Other key information is shown below: Contact Person Name: Rakesh Luchmun (Mr) Storefront Name: Ria Christie Collections Place of Establishment Address: Suite B; ARUN House; ARUN Building Arundel Road Uxbridge UB8 2RR United Kingdom E-Mail Address: riachristie@hotmail.co.uk VAT Number: GB 160 5650 25 We always work hard and aim to comply with all of Abebooks Policies. If you have any issues, please do not hesitate to write to us whether before or after a purchase. We promise to reply to you promptly and, in any case, within 24 hours. Thank you kindly! Yours sincerely Mr Rakesh Luchmun (Founder) and the Ria Christie Collections Team

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