IT Performance Management (Computer Weekly Professional)

Peter Wiggers, Maritha de Boer-de Wit, Henk Kok

ISBN 10: 0750659262 / ISBN 13: 9780750659260

Editore: Routledge, 2003

IT Performance Management (Computer Weekly Professional) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Codice articolo 7719-9780750659260

Riassunto:

IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT.

In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization.

This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately.

IT Performance Management:
* Provides an overview of best practices and available thinking on the subject of IT cost and value
* Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing
* Addresses differing degrees of maturity between IT and the business, illustrated by case studies

Informazioni sull'autore: Peter Wiggers, Henk Kok, Maritha de Boer-de Wit

Dati bibliografici

Titolo: IT Performance Management (Computer Weekly ...
Casa editrice: Routledge
Data di pubblicazione: 2003
Legatura: Hardcover
Condizione: Very Good