The Performance Management Systems Playbook

The objective of the ISO 56002 standard is to provide a framework on how to build an innovation ecosystem that can be sustained over time. Similar to the quality management system that ISO established decades ago, this standard provides instructions related to best practices on how to establish an Innovative Management System within an organization. However, it does not provide guidance on how to implement and/or use the standard.

The ISO Standard 56004 Innovation Management Assessment was designed to define the maturity level of an organization's Innovation Management System. The primary purpose of most Innovative Management Systems is to process a continuous flow of new and highly creative outputs that will meet external customers’ needs and expectations.

The users of ISO 56002 and 56004 know that they are "what to do" documents. This book, however, shows you how to do it!

Both ISO Standard 56002 and 56004 are focused on improving the organization's innovative management system. This book focuses on how to train employees on how to use the system to add value to the organization’s stakeholders. There are no books out on the subject – this book greatly assists managers, business leaders, entrepreneurs, and consultants seeking help in using the innovation management system effectively and efficiently. Essentially, this book presents an effective marriage between the innovative management system and how it will operate when it becomes part of the operating procedures.

Dr. H. James Harrington is a very successful entrepreneur and performance improvement specialist

Background: 40 years project manager with IBM, 10 years plus principal with Ernst & Young, member of 14 different boards of directors of successful and not successful organizations.

Typical accomplishments:

■ Served in the US Navy, serial number 785-92-27

■ CEO of Harrington Hurd, and Rieker until it was (sold to Ernst & Young)

■ CEO, Systemcorp, Montréal Canada project software developers (sold the company to IBM)

■ CEO, Harrington Middle East (retired from a successful running business)

■ CEO, Define Property designed and constructed 30–50 story buildings until (sold to a competitor)

■ Led the redesign of the operating systems for the African Capacity Building Foundation in association with the World Bank

■ Appointed in 1984 as the first honorary official advisor to the Chinese

government on quality.

■ William Clinton, Past President of the United States, assigned him to serve as The Investigator of Goodwill.

■ Led the redesign of City Gov. for Dubai to make it more customercentric.

■ Over 20 programs on YouTube

■ Author of over 60 books on performance improvement and innovation

■ Past President and Chairman of the Board of the American Society for

Quality and the International Academy for Quality. Lifetime Honorary

President of the Asian Pacific Quality Organization.

■ Chairman of the Board and President of the Walter L. Hurd Foundation

■ Seven performance improvement and/or student grants are named after him.

Frank Voehl, President, Strategy Associates

Brief Bio:

■ Certified as a Grand Master Black Belt in Lean Six Sigma and Innovation Excellence; has been an innovation coach since 2008.

■ Senior Counselor in Process & Innovation Management, Lean Six Sigma, Design for Six Sigma, Lean Manufacturing, Problem Solving, Accelerated Performance Improvement, and Policy Deployment.

■ Thirty-five years of practical experience in leadership for process enhancement, change management, and program development and operations leadership at FPL’s QualTec as COO, Strategy Associates CEO/President, 20-20 Innovation CEO, and COO/Chancellor of the Harrington Institute.

■ Chairman and Administrator for the US ISO TAG for Innovation Management called TC 279 from 2017 through 2022 year-end

■ Trained and coached thousands of teams in Lean Six Sigma, Problem Solving, Innovation Management, TQM, and Process Management. Teams generated over $100 million in savings and averaged over $250,000 each annually

■ Noted author and series editor of over 45 books and hundreds of articles and technical papers in the fields of innovation, business management, Lean Six Sigma, change management, and process improvement

■ Provided input on the original design of the Malcolm Baldrige National Quality Award and facilitated its crossover to other nations and regions, including the Bahamas, Japan, South America, Europe, and the Czech Republic.