An easy-to-read and highly informative book on an extremely important subject.Provides a road map for establishing a system for the identification and elimination of poor-quality costs.Gives management at all levels an important tool for maximization of profit eliminating the concept of optimum operating quality-cost point.

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H.James Harrington

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Poor-Quality Cost : Implementing, Understanding, and Using the Cost of Poor Quality

Harrington, H. James

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