A handy reference for business managers provides tips and advice for overcoming daily obstacles in ways that will improve the workday and increase an organization's future benefits with minimal costs. Original.

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Sam Deep is a consultant and trainer from Pittsburgh.

Lyle Sussman, Ph.D., is Professor of Management at the University of Louisville. Their other books include Yes, You Can! (80,000 sold) and What to Say to Get What You Want (60,000 sold). The Sandler Sales Institute provides sales training through its national network of 180 affiliates.

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