The Power of Ip Video: Unleashing Productivity With Visual Networking

The Power of IP Video

Unleashing Productivity with Visual Networking

Jennifer C. Baker

Felicia Brych Dalke

Michael Mitchell

Nader Nanjiani

The definitive guide to deriving business value from IP video solutions

Using today’s rich new IP-based technologies for video, voice, and web collaboration, businesses can streamline and accelerate processes, increase productivity, and improve both top and bottom lines. In The Power of IP Video, a team of Cisco® experts shows you exactly how to make the most of these powerful new IP video solutions. Writing for both business and technical decision makers, the authors present new best practices for optimizing virtually any program or process and for improving collaboration between virtually every employee, customer, supplier, and stakeholder.

Drawing on their pioneering experience working with IP video internally and supporting the top Cisco customers, the authors show you how to make the business case for IP video and offer practical guidance for successful implementation. To demonstrate IP video at work, they also present an extensive set of case studies from large, medium-size, and small companies in many leading industries. Along the way, they demonstrate the real-world application and value of several key Cisco solutions, including Cisco Unified MeetingPlace®, Cisco Unified Video Advantage, Cisco Unified Communications Manager, Cisco TelePresence™, Cisco Digital Media Management, video surveillance, and WebEx®.

• Use IP video to meet the needs of knowledge workers while reducing travel and other costs
• Extend IP video from the office to anywhere work takes you
• Identify opportunities to leverage IP video in finance, marketing, sales, manufacturing, and R&D
• Apply IP video in financial services, healthcare, e-learning, high tech, sports and entertainment, and other industries
• Use IP video to “scale” the impact of your senior executives
• Use rich media to systematically eliminate barriers to global collaboration while saving money
• Estimate the business value of visual networking applications

Jennifer Baker, senior manager in the Worldwide Technology Practice group at Cisco, leads marketing efforts around TelePresence, Digital Media Management, and related solutions.

Felicia Brych Dalke is marketing operations manager for Collaboration Business Services.

Mike Mitchell is currently director of the Collaboration Business Solutions team at Cisco, responsible for connecting business processes with visual networking tools.

Nader Nanjiani is marketing manager for Unified IP Communications at Cisco, and co-author of The Business Case for E-learning (Cisco Press).

This volume is in the Network Business Series offered by Cisco Press®. Books in this series provide IT executives, decision makers, and networking professionals with pertinent information about today’s most important technologies and business strategies.

Category: Networking: IP Communications

Covers: IP Video

Jennifer C. Baker attended Ohio University, where she majored in telecommunications. Her interest in video stems from this time, when she worked at both the local ABC affiliate and the local PBS station covering the news. She has 16 years of experience with voice and video applications, including telephony, contact center, unified messaging, video, and TelePresence. During her tenure at Cisco, she has been a consulting systems engineer, a senior marketing manager, and is now a senior product manager in the Cisco Worldwide Technology Practice.

She is also a published author and the recipient of numerous industry awards. She lives in San Diego with her husband.

Felicia Brych Dalke completed a BComm in MIS from Memorial University of Newfoundland, and a master’s degree in project management from the University of Quebec. She spent nine years in various IT development and planning positions with Revenue Canada in Ottawa before joining Cisco in 1999. During her term at Cisco, Felicia managed development and operation of several global IT services, including remote access, voice/web/videoconferencing, desktop video, instant messaging, and various voice services. Since 2006, she has worked with engineering organizations to promote adoption, new requirements, and integration for collaboration products. She currently manages an international consortium focused on collaboration. Felicia lives in Mountain View, California, with her husband and children. This is her second project for Cisco Press; she participated as an editor and contributor to Troubleshooting Remote Access Networks, published in 2002.

Michael Mitchell has been working with video at Cisco for more than 12 years. During this time, he has been uniquely positioned to witness the migration from traditional communication tools to the new paradigm of converged IP-based media. He is currently the director of the Collaboration Business Services team at Cisco. Team responsibilities range from global video production to connecting business processes with the latest Web 2.0 tools.

Nader Nanjiani has worked in the area of interactive media, IP telephony, communications, and marketing for more than a decade. Nader is currently a marketing manager at Cisco, where he has been specifically responsible for the marketing of IP phones, wireless phones, video endpoints, Unified Communications applications, and related call control applications. While at Cisco, Nader has launched a series of award-winning online games, IP communication products, web applications, and communications solutions to boost awareness, revenue, and brand loyalty around Cisco technologies. In 2003, he launched the first-ever Cisco online community for certified engineers, which today supports the professional development needs of hundreds of thousands of Cisco customers, partners, and prospects. The Power of IP Video is Nader’s second title with Cisco Press. He also co-authored The Business Case for E-Learning, published by Cisco Press in 2004.