50 Powerful Ideas You Can Use to Keep Your Customers (Paperback)

Paul R. Timm

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Lingua: inglese

Editore: Red Wheel/Weiser, New Jersey, 2005

1564145999 / 9781564145994

Da: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail

Venditore con 5 stelle

Venditore AbeBooks dal 12 ottobre 2005

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EUR 16,40

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Descrizione dell’articolo da parte del venditore

Paperback. This title is a new edition of a title that will save you money at the expense of a couple of hours of your time. Ultimately, every successful enterprise must attract, serve and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affects an organisation's bottom line more than any ad campaign, marketing programme or PR effort. This book is designed to get all managers and employees thinking about the little things that can make all the difference. It's a quick read - you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It's packed with practical, applicable suggestions that can be put to work immediately, such as how to: turn angry customers into lifelong clients; use a simple gesture to immediately put customers at ease; listen with more than your ears; easily give customers more than they expect; and use negative feedback for positive action.Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centred innovations to create a consistent and persistent strengthening of your customer base. Helps managers and staff members alike to avoid the devastating ripple effects that turned-off customers can produce. This book shows how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centred innovations to create a consistent and persistent strengthening of your customer base. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Codice articolo 9781564145994

Titolo
50 Powerful Ideas You Can Use to Keep Your Customers (Paperback)
Autore
Paul R. Timm
Editore
Red Wheel/Weiser, New Jersey
Anno di pubblicazione
2005
Condizione
new
Rilegatura
Paperback
Lingua
inglese
ISBN 10
1564145999
ISBN 13
9781564145994
Edizione
terza edizione

Grand Eagle Retail

Bensenville, IL, U.S.A.

Venditore con 5 stelle

Venditore AbeBooks dal 12 ottobre 2005

Tariffe di spedizione nazionale per U.S.A.

ArticoloDa 6 a 14 giorni lavorativiDa 6 a 16 giorni lavorativi
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