Practical Benchmarking: A Manager's Guide To Creating Competitive Advantage

Sarah Cook

ISBN 10: 0749422270 / ISBN 13: 9780749422271

Editore: Kogan Page Ltd, 1995

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Ancien livre de bibliothèque. Edition 1995. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 1995. Ammareal gives back up to 15% of this item's net price to charity organizations.

Codice articolo F-280-611

Dati bibliografici

• Titolo: Practical Benchmarking: A Manager's Guide To Creating Competitive Advantage
• Editore: Kogan Page Ltd
• Data di pubblicazione: 1995
• Lingua: Inglese
• ISBN 10: 0749422270
• ISBN 13: 9780749422271
• Rilegatura: Softcover
• Condizione: Très bon

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Riassunto

Benchmarking, the process of identifying, understanding and adapting outstanding business practices, is rapidly proving itself to be an essential management tool. Whether it is being used as part of a formal quality management system, a convenient measure of business performance or as a well-structured means to improving competitiveness, benchmarking now affects many departments in a broad variety of companies. The tThis step-by-step guide to implementing a benchmarking system within an organization explains in details the practicalities of benchmarking and assesses the value of and differences between the four main types of benchmarking: internal benchmarking; competitive benchmarking; non-competitive benchmarking; and best practice/world class benchmarking. It includes detailed cases examples of benchmarking in practice and an action checklist that managers can apply to their own organizations.

Informazioni sull?autore

Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.