In addition to giving you in-depth knowledge of the standard features of the WebFlow Engine, this book opens up new Internet-based possibilities. It also shows you how process management fits into your organization
and helps you improve the speed, quality, and consistency of everyday business processes.

You will learn how to deploy and extend SAP workflows, create your own, and make your project a success. Of particular interest is the use of new technologies such as XML messaging, as well as the insight you gain into the use of workflows in mySAP.com (for example, mySAP SRM and mySAP CRM).

Additional tips and tricks, checklists, guidelines for administrators, custom programs, and debugging techniques make this book an indispensable reference for everyday use.

This book is also available in German: Workflow-Management mit SAP, ISBN 3-89842-190-2

Key topics
- Setting Up an SAP Workflow
- Agent Assignment
- Workflow Administration
- Creating a Workflow
- E-Process Interfaces
- Using Forms
- Custom Programs

L'autore:

Alan Rickayzen is the product manager of Alloy, the first joint software product between IBM and SAP. This integrates IBM Lotus Notes with SAP and includes workflow decision management. He has been with SAP since 1992 and in data processing since 1988. In 1995, he joined the SAP Business Workflow group performing development work as well as consulting for various major U.S. customers. During this time, he amassed a good technical knowledge of the product before moving in 1998 to workflow product management where he was the principal liaison for the SAP workflow user groups. He has written regularly for SAP journals and was an author of the first edition of Practical Workflow for SAP. In his pursuit of Interoperability he became one of the original authors of the Web standard BPEL4People and WS-HumanTask, which have now been taken to Oasis. Alan Rickayzen graduated from Kings College, London with a bachelor of science degree in physics.

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