Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

Szlam, Aleksander; Thatcher, Ken

ISBN 10: 1138412554 / ISBN 13: 9781138412552

Editore: CRC Press, 2017

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Codice articolo 384031411

Dati bibliografici

• Titolo: Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today
• Editore: CRC Press
• Data di pubblicazione: 2017
• Lingua: Inglese
• ISBN 10: 1138412554
• ISBN 13: 9781138412552
• Rilegatura: Rilegato
• Condizione: New

Descrizione articolo

Riassunto

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers help companies to: • Increase agent productivity by 150% to 400%. • Experience a ROI within 6 to 12 months. • Talk to at least two people in the same time it takes to manually dial and reach one person.• Boost agent morale by removing the reme­ dial tasks of manual dialing. Learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses chat are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.

Informazioni sull?autore

Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.