Presenting Service The Ultimat

Kotschevar, Lendal H.

ISBN 10: 0471475785 / ISBN 13: 9780471475781

Editore: John Wiley and Sons, 2006

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Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Codice articolo 00074815434

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Titolo: Presenting Service The Ultimat

Casa editrice: John Wiley and Sons

Data di pubblicazione: 2006

Legatura: Brossura

Condizione: Good

Edizione: seconda edizione

Descrizione articolo

Riassunto:

Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.

Informazioni sull?autore:

LENDAL H. KOTSCHEVAR, PHD, FMP, is Professor Emeritus at Florida International University.

VALENTINO LUCIANI, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.