Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition

Kotschevar, Lendal H.; Luciani, Valentino

ISBN 10: 0471475785 / ISBN 13: 9780471475781

Editore: John Wiley and Sons, 2006

Riguardo questo articolo

The book is complete and readable, with all pages and cover intact. Dust jacket, shrink wrap, or boxed set case may be missing. Pages may have light notes, highlighting, or minor water exposure, but nothing that affects readability. May be an ex-library copy and could include library markings or stickers.

Codice articolo BSM.I0M9

Dati bibliografici

• Titolo: Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition
• Editore: John Wiley and Sons
• Data di pubblicazione: 2006
• Lingua: Inglese
• ISBN 10: 0471475785
• ISBN 13: 9780471475781
• Rilegatura: Brossura
• Edizione: seconda edizione
• Condizione: acceptable

Descrizione articolo

Riassunto

Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.

Informazioni sull?autore

LENDAL H. KOTSCHEVAR, PHD, FMP, is Professor Emeritus at Florida International University.

VALENTINO LUCIANI, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.