This text-workbook contains the materials necessary to help students learn to write effective business letters, memos, and informal reports. Numerous examples provide opportunities for students to analyze and model effective writing techniques and strategies. This revised edition of the former
Modern Business Correspondence contains an Instructor Annotated Edition with CD-ROM and a student CD-ROM packaged with the student edition.
The student CD-ROM provides hands-on completion of editing and proofreading exercises, as well as composition of letters, memos, reports, and other documents; it also contains the Glencoe Interactive Grammar program for refreshing your grammar skills.
Part I: Principles of Good Writing
Chapter 1 Characteristics of Professional Writing
Chapter 2 Choosing the Right Words
Chapter 3 Writing Sentences and Paragraphs
Chapter 4 Building Goodwill in Your Message
Chapter 5 Planning and Preparing Messages
Chapter 6 Composing, Editing, and Proofreading
Part II: Writing Effective Messages
Chapter 7 Writing E-mails, E-mail Attachments, and Routine Correspondence
Chapter 8 Writing Inquiries and Requests
Chapter 9 Writing Replies to Inquiries and Requests
Chapter 10 Writing and Acknowledging Orders
Chapter 11 Writing Credit and Collection Messages
Chapter 12 Writing Persuasive Messages
Chapter 13 Writing Claim and Adjustment Messages
Chapter 14 Writing Goodwill Messages
Part III: Writing Other Effective Communications
Chapter 15 Writing Public Officials and the Media
Chapter 16 Writing Meeting Reports
Chapter 17 Writing Memo Reports
Chapter 18 Writing Directions, Instructions, and Abstracts
Chapter 19 Preparing Résumés and Employment Applications
Chapter 20 Writing Application Letters and Other Employment Documents