Quality in Audiology: Design and Implementation of the Patient Experience

Brian Taylor

ISBN 10: 1597564729 / ISBN 13: 9781597564724

Editore: Plural Publishing, Inc. (edition 1), 2013

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It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience.

Codice articolo 1597564729-11-1

Dati bibliografici

• Titolo: Quality in Audiology: Design and Implementation of the Patient Experience
• Editore: Plural Publishing, Inc. (edition 1)
• Data di pubblicazione: 2013
• Lingua: Inglese
• ISBN 10: 1597564729
• ISBN 13: 9781597564724
• Rilegatura: Paperback
• Edizione: 1.
• Condizione: Good

Descrizione articolo

Riassunto

Emphasizing that the business of audiology is "a little of Mayo Clinic and a little of Nordstrom," Taylor (editor, quarterly publication Audiology Practices) outlines how clinicians and business managers can employ quality methods such as Six Sigma and TQM to improve the audiology healthcare environment. Focus is on improving all aspects of the patient experience, from marketing to health practice, encompassing patient interactions with front office staff as well as clinicians. The author writes in a conversational style with a sense of humor and quotes from classic rock songs. Visual elements include b&w photos and charts, summary tables, process diagrams, and a color illustration on the cover. Annotation ©2013 Book News, Inc., Portland, OR (booknews.com)

Product Description

Book by Brian Taylor