Quality Management for Organizational Excellence: Introduction to Total Quality

David L. Goetsch; Stanley B. Davis

ISBN 10: 0135019672 ISBN 13: 9780135019672

Editore: Pearson College Div, 2009

Lingua: Inglese

Condizione: Usato - Buono Rilegato

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Titolo

Quality Management for Organizational Excellence: Introduction to Total Quality

Editore

Pearson College Div

Data di pubblicazione

2009

Lingua

Inglese

ISBN 10

0135019672

ISBN 13

9780135019672

Rilegatura

Hardcover

Condizione

Good

Condizione della sovraccoperta

No Jacket

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Descrizione articolo

Riassunto

This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.

Product Description

Book by Goetsch David L Davis Stanley

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