Quality on Trial: Bringing Bottom-Line Accountability to the Quality Effort

Howe, Roger J.,Gaeddert, Dee,Howe, Maynard A.

ISBN 10: 0070305838 / ISBN 13: 9780070305830

Editore: McGraw-Hill, 1995

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Dati bibliografici

• Titolo: Quality on Trial: Bringing Bottom-Line Accountability to the Quality Effort
• Editore: McGraw-Hill
• Data di pubblicazione: 1995
• Lingua: Inglese
• ISBN 10: 0070305838
• ISBN 13: 9780070305830
• Rilegatura: hardcover
• Edizione: seconda edizione
• Condizione: Good

Descrizione articolo

Riassunto

Exposes the root cause of failure of quality initiatives, and offers advice for executives, managers, and employees seeking to link quality improvement to quantifiable bottom-line results. Discusses managing the quality review and supplier review processes, moving beyond customer satisfaction, and bridging the gap between long-range quality efforts and short-term fiscal results. This second edition introduces a new tool for tapping into frontline employees' expertise. Includes quotes and case example boxes, and illustrations. Annotation copyright Book News, Inc. Portland, Or.

Product Description

Book by Howe Roger J Gaeddert Dee Howe Maynard A