Mcgraw-Hill, Inc. 1995. NY. Hardcover. 4to (large format). As new copy in as new dust jacket. Illustrated with line drawings, tables, and diagrams in black and white. Indexed. 163 pages. Next day shipping guaranteed.

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Dati bibliografici

Titolo: Quality on Trial: Bringing Bottom-Line Accountability to the Quality Effort, Second Edition
Editore: McGraw-Hill
Data di pubblicazione: 1995
Lingua: Inglese
ISBN 10: 0070305838
ISBN 13: 9780070305830
Rilegatura: Hardcover
Edizione: 2nd Edition
Condizione: Like New

Descrizione articolo

Riassunto

Exposes the root cause of failure of quality initiatives, and offers advice for executives, managers, and employees seeking to link quality improvement to quantifiable bottom-line results. Discusses managing the quality review and supplier review processes, moving beyond customer satisfaction, and bridging the gap between long-range quality efforts and short-term fiscal results. This second edition introduces a new tool for tapping into frontline employees' expertise. Includes quotes and case example boxes, and illustrations. Annotation copyright Book News, Inc. Portland, Or.

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Book by Howe Roger J Gaeddert Dee Howe Maynard A

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