Provides instruments for assessing reference services for public and academic libraries, and offers an extensive annotated bibliography of works related to reference assessment as well as reviews of reference assessment instruments. Chapters address subjects such as electronic databases and reference assistance; training; communication; search strategy; costs and outcomes; and reference effectiveness. Lists specific instruments and sources. No index. A disk with copies of reference assessment instruments is available for $15.00. The book/disk package is $45.00. Annotation c. by Book News, Inc., Portland, Or.

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Book by American Library Associat Evaluation

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Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.

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Better World Books Marketplace, Inc.
55740 Currant Road, Mishawaka, IN, 46545, U.S.A.

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Better World Books (BWB) values your satisfaction and offers you returns within thirty (30) days after the estimated delivery date on most items. All returned items must be in the original condition; used items should include the SKU sticker located on the spine or back of the product.

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Quantit� dell?ordine	Da 4 a 8 giorni lavorativi	Da 3 a 5 giorni lavorativi
Primo articolo	EUR 0.00	EUR 8.60

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