Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant O

The Culinary Institute of America

ISBN 10: 0470197404 / ISBN 13: 9780470197400

Editore: Wiley; 2nd edition, 2009

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Codice articolo PK 9780470197400

Dati bibliografici

• Titolo: Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant O
• Editore: Wiley; 2nd edition
• Data di pubblicazione: 2009
• Lingua: Inglese
• ISBN 10: 0470197404
• ISBN 13: 9780470197400
• Rilegatura: Brossura
• Edizione: seconda edizione, Edizione Internazionale
• Condizione: Brand New

Descrizione articolo

Riassunto

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong.

Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

Informazioni sull?autore

Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelor's and associate degrees, as well as certificate programs, in either culinary arts or baking and pastry arts. A network of more than 37,000 alumni in foodservice and hospitality has helped the CIA earn its reputation as the world's premier culinary college. Visit the CIA online at www.ciachef.edu.