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Since it has long been said that "the customer is always right", this book will dispel the rumor. The fact of the matter is that the statement has always been false. Customers are not only wrong they are shady, diabolical and even criminal when you get right down too it. This book is a collection of stories involving customers and their abilities to be crazy, stupid and down right awful. Every story is true and everything in these stories actually happened. Believe that.

This book was made possible by the original and authentic idea of the author, Todd Ruffin who is a father, an author, a veteran soldier and a businessman, in that order. He amassed well over 25 years of business experience working at the management level of some of the nations top customer service oriented businesses. He received his Master's Degree from one of the most highly recognized hospitality/business colleges in the nation, Johnson & Wales University. He used that education, his expertise and his own personal experiences on the job to write this book. The situations were real and after reading them some will become unforgettable.

If after you read this book Todd Ruffin hasn't made you think so deeply about the reality of customer service in the United States so that the next time you are in a store or a anywhere buying something you don't look around you and survey the patrons nearest you for trouble. Well then his job was not done!