Robotic Process and Cognitive Automation: The Next Phase

Lacity, Mary; Willcocks, Leslie

ISBN 10: 0995682011 ISBN 13: 9780995682016

Editore: Steve Brookes Publishing, 2018

Lingua: Inglese

Condizione: Nuovo Rilegato

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Dati bibliografici

Titolo

Robotic Process and Cognitive Automation: The Next Phase

Editore

Steve Brookes Publishing

Data di pubblicazione

2018

Lingua

Inglese

ISBN 10

0995682011

ISBN 13

9780995682016

Rilegatura

Rilegato

Condizione

New

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Descrizione articolo

Riassunto

This book examines real-world implementations of service automation technologies using Robotic Process Automation and Cognitive Automation tools. This newest, detailed research finds that RPA adoptions are accelerating, maturing, and scaling in global enterprise. The research covers multiple industries, applications, and shared services, and uses case studies to establish action principles and how to mitigate automation risks. The book also examines the first enterprise-worthy cognitive automation tools that use machine-learning algorithms to process big data, often in natural language form, and analyses three major detailed cases and the conditions for effective implementation. The book includes interviews with major clients, providers and analysts, and a detailed analysis of the automation and future of work debate. The book provides a compelling and incisive, evidence-based perspective on the direction and management of service automation, taking trends through to 2025. Automation technologies like RPA, CA, and the newest Blockchain technologies are found to transform and elevate human work rather than eliminate it.

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