SLA Templates (dbmetrics - DevOps series). Questo articolo non è disponibile.SLA Templates (dbmetrics - DevOps series)

This book gives booth a template and an explanation for this template for all common service level management documents.

The following templates are included in this book:
•Service Level Agreement (SLA)
•Underpinning Contract (UC)
•Operational Level Agreement (OLA)
•Document Agreement and Procedures (DAP)
•Document Financial Agreements (DFA)
•Service Cataloque
•External Spec Sheets (ESS)
•Internal Spec Sheers (ISS)
•Service Quality Plan (SQP)
•Service Improvement Program (SQP)

Drs. Ing. B. de Best RI has been active in ICT since 1985. He worked primarily with the top 100 of Dutch business and government organizations. He has acquired experience in different roles within all aspects of system development, including operations for 12 years. After that, he focused on the subject of service management. Currently, as a consultant, he is active in all aspects of the knowledge management cycle of service management, such as training ICT managers and service managers, advising service management organisations, improving service management processes and outsourcing (parts of) service management organisations. He graduated at both the HTS and University level in the management field.