S/NVQ Level 3 Customer Service (NVQ Customer Service). Questo articolo non è disponibile.
Lingua: inglese
Editore: Heinemann, 2001
- Brossura
- Usato
Da: WeBuyBooks, Rossendale, LANCS, Regno UnitoWeBuyBooks
Venditore AbeBooks dal 14 novembre 2005
Condizione: Usato - Buono
EUR 1,93
Descrizione dell’articolo da parte del venditore
Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Ex library copy with usual stamps & stickers.
Codice articolo rev9086039060
- Titolo
- S/NVQ Level 3 Customer Service (NVQ Customer Service)
- Autore
- Bradley, Ms Sally
- Editore
- Heinemann
- Anno di pubblicazione
- 2001
- Condizione
- Good
- Rilegatura
- Brossura
- Lingua
- inglese
- ISBN 10
- 0435452274
- ISBN 13
- 9780435452278
- Peso dell'articolo
- 860 grammi
Full support for the latest NVQ/SVQ Level 2 Customer Service standards
Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units.
- Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills.
- 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.
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