We'll Cover:Take Your Business' Mobile Messaging to the Next Level-How do I turn conversations with my customers into conversions?-How and why should I keep track of the customers I’m messaging?-What tools do I need to handle a high volume of messages and scale my business? Connect with Your Customers through Mobile Messaging-How can mobile messaging help me sell my products and market my business?-How do I set up messaging for my business?-What kind of messages should I send to sell and market my products or services?Using CRM: The Tool for Meeting Customers' Needs-What is a Customer Relationship Management system?-How can this type of system help my business?-How can I get started using this system?Keep People Coming Back With Exceptional Customer Service-How can great customer service help me do better business?-How do I provide great customer service?-What tools can I use to improve my customer service?Lay the Groundwork for Your First Sale-Why is it important to prepare for my first sale?-How can I position my product to make a sale?-What steps can I take to prepare for my first sale?Know What Customers Want: Great Customer Service-Why is customer service important for my business?-What do customers expect of my customer service?-What can I do to provide the best customer service possible?Sell, Sell, Sell: Get Quick Conversations with Flash Sale-What is a flash sale?-How can I use flash sales in my marketing?-How do I run an effective flash sale?Prep Your Business for a Successful Holiday-Why should I get my business ready for the holidays early?-What steps can I take to prepare my business for the holiday rush?-How can I encourage holiday shoppers to become loyal, long-term customers?How to Market for Holidays and Special Moments-Why should I create specialized marketing for certain moments and holidays?-How do I find the right moments for my business and target audience?-How do I create moment-based marketing plans and materials?Test, Refine, Don’t Give Up: Tips for Increasing Sales-After I create a sales strategy, should I stick with it no matter what?-If I’m making steady sales, why should I still try to increase the amount I make?-How can I increase sales?Journey Mapping: Connect the Customer Dots-What types of moments are part of the customer journey?-What is journey mapping and how can it help my marketing?-How do I start journey mapping?Make It Personal: Using Personas in Your Marketing-What are personas?-How can personas improve my marketing?-How do I create personas?Make Sales by Learning the Art of Pitching-Why should I learn how to pitch my products or services to customers?-Is pitching a skill that’s only necessary for certain types of businesses?-What techniques can I use to become better at pitching?Give Customers the Best Retail Experience in Your Store and Online-Why is it important for my website, mobile site, and physical store to work together?-What can I do to improve my website and mobile site to help customers that want to shop in store?-How can I make it easier for potential customers to do business with me?Foster Customer Relationships to Sell Your Product-What is a sales strategy?-Why should I create one for my business?-How do I set up a sales strategy?See-Think-Do: Hit Every Type of Customer Intent-Should all my marketing push for immediate conversions and sales?-What are the 3 types of customer intent?-How do I optimize my marketing for each type of intent?

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