Send Me a Message: A Step-by-Step Approach to Business and Professional Writing (Student Book)

Daphne Mackey

ISBN 10: 0072953519 / ISBN 13: 9780072953510

Editore: McGraw-Hill, 2004

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In shrink wrap. Looks like an interesting title! Codice articolo Q-0072953519

Dati bibliografici

Titolo: Send Me a Message: A Step-by-Step Approach ...

Casa editrice: McGraw-Hill

Data di pubblicazione: 2004

Legatura: paperback

Condizione: New

Descrizione articolo

Riassunto:

With the expansion of global business and the Internet, communicating clearly in written English has become essential. The step-by-step approach in Send Me A Message allows students to develop a core set of expressions and techniques that they can use to communicate clearly and appropriately in a variety of formats.

Contenuti:

Send Me A Message

A step-by-step approach to business and professional writing

Unit 1: Initial Communication

Lesson 1: Greetings and Closings in Letters and E-Mail Messages

Lesson 2: Routine Requests and Inquiries

Lesson 3: Non-Routine Requests

Unit 2: Complaints and Responses

Lesson 4: Format and Mechanics of Letters and E-Mail Messages

Lesson 5: Complaints

Lesson 6: Responses to Requests, Inquiries or Complaints

Unit 3: Working Things Out

Lesson 7: Effective E-Mail Messages

Lesson 8: Suggestions

Lesson 9: Opinions and Disagreements

Unit 4: Job-Search Writing

Lesson 10: Resumes

Lesson 11: Cover Letters and Resumes

Lesson 12: Follow-Up Letters

APPENDICES

Appendix 1: Sample Letters

Appendix 2: Punctuation Styles

Appendix 3: Abbreviations for the United States and Canada

Appendix 4: Capitalization Rules

Appendix 5: Common First Names

Glossary

Index