Service Design for Business

Lingua: inglese

Editore: John Wiley and Sons Inc, US, 2015

1118988922 / 9781118988923

Da: Rarewaves USA United, HEBRON, KY, U.S.A.Rarewaves USA United

Venditore con 5 stelle

Venditore AbeBooks dal 20 giugno 2025

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Descrizione dell’articolo da parte del venditore

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter and Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspectiveSee your organization through the lens of the customerMake customer experience an organization-wide responsibilityAnalyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product-the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.…

Codice articolo LU-9781118988923

Titolo
Service Design for Business
Autore
Ben Reason, Lavrans Løvlie, Melvin Brand Flu
Editore
John Wiley and Sons Inc, US
Anno di pubblicazione
2015
Condizione
New
Rilegatura
Hardback
Lingua
inglese
ISBN 10
1118988922
ISBN 13
9781118988923
Peso dell'articolo
376 grammi

Rarewaves USA United

HEBRON, KY, U.S.A.

Venditore con 5 stelle

Venditore AbeBooks dal 20 giugno 2025

Tariffe di spedizione nazionale per U.S.A.

ArticoloDa 30 a 30 giorni lavorativiDa 14 a 14 giorni lavorativi
Primo articoloEUR 44,43EUR 59,54
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