Service Management, w. CD-ROM: Operations, Strategy, Information Technology

Fitzsimmons, James A. and Mona J. Fitzsimmons:

ISBN 10: 0071244409 / ISBN 13: 9780071244404

Editore: Mcgraw-Hill Professional, 2006

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605 Seiten CD UNBENUTZT Sprache: Englisch Gewicht in Gramm: 1112 25,0 x 20,0 x 2,4 cm, Taschenbuch. Codice articolo 356406

Dati bibliografici

Titolo: Service Management, w. CD-ROM: Operations, ...

Casa editrice: Mcgraw-Hill Professional

Data di pubblicazione: 2006

Legatura: Brossura

Condizione: Gut

Edizione: Auflage: 5th Revised edition.

Descrizione articolo

Riassunto:

The most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject.

Informazioni sull?autore:

James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.