Service and Operations Management

Cengiz Haksever ,And Barry Render ,

ISBN 10: 9813209445 / ISBN 13: 9789813209442

Editore: World Scientific Publishing Company, 2018

New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Codice articolo ABEJUNE24-292791

Riassunto:

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com.

Dati bibliografici

Titolo: Service and Operations Management
Casa editrice: World Scientific Publishing Company
Data di pubblicazione: 2018
Legatura: Rilegato
Condizione: Brand New