This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1000grams, ISBN:9780273740483.

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Dati bibliografici

Titolo

Service Operations Management: Improving Service Delivery (4th Edition)

Editore

Nep

Data di pubblicazione

2012

Lingua

Inglese

ISBN 10

0273740482

ISBN 13

9780273740483

Rilegatura

Brossura

Edizione

quarta edizione

Condizione

Fair

Peso

1000 grammi

Cataloghi dei venditori

Business

Descrizione articolo

Riassunto

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Informazioni sull?autore

Robert Johnston is Professor of Operations Management at Warwick Business School.

Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme.

Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School’s BSc in Management.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Descrizione libreria

Based in central Lincoln, Anybook Ltd. sells exclusively on line. We specialise in academic works. All our books are in good condition or better, unless otherwise described. We will respond to your enquiry promptly and mail books out within 24 hours of receiving payment. We use Royal Mail and other reputable couriers at greatly discounted postage rates. If you find cheaper postage from the UK, we'll match it. Remember if you are unsatisfied in any way with any purchase, we will give you a complete and unconditional refund. All books are hand wrapped. All e-mails answered personally. All books are offered subject to being unsold.

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Informazioni sull?azienda del venditore

Anybook Ltd.
28 West End,, Burgh le Marsh,, Lincolnshire, PE24 5EY, United Kingdom

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Anybook Ltd is a company registered in England and Wales. Company Registration Number: 3692291. VAT Number: GB753406145. Share Capital GBP100.

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Orders usually ship within 1 business day. We use Royal Mail and other reputable couriers at greatly discounted postage rates. If your book order is heavy or over-sized, or valuable enough to require tracking, we may contact you to let you know extra shipping is required.

Tariffe di spedizione da Regno Unito a Italia

Tariffe di spedizione da Regno Unito a Italia
Quantit� dell?ordine	Da 3 a 10 giorni lavorativi	Da 1 a 3 giorni lavorativi
Primo articolo	EUR 9.73	EUR 36.86

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