Service Operations Management: Improving Service Delivery (5th US Edition)

Johnston, Robert; Shulver, Michael; Slack, Nigel; Clark, Graham

ISBN 10: 1292064463 / ISBN 13: 9781292064468

Editore: Pearson, 2020

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Dati bibliografici

• Titolo: Service Operations Management: Improving Service Delivery (5th US Edition)
• Editore: Pearson
• Data di pubblicazione: 2020
• Lingua: Inglese
• ISBN 10: 1292064463
• ISBN 13: 9781292064468
• Rilegatura: Soft cover
• Edizione: 5th or later Edition
• Condizione: New

Descrizione articolo

Riassunto

Analyse and address organisational challenges using real world examples

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.

Pearson, the world's learning company.

Dalla quarta di copertina

Analyse and address organisational challenges using real world examples

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges.

Pearson, the world's learning company.