Service Operations Management : Improving Service Delivery
Clark, Graham, Johnston, Robert
ISBN 10: 0273683675 ISBN 13: 9780273683674
Editore: Financial Times/Prentice Hall, 2005
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Da
Better World Books Ltd, Dunfermline, Regno Unito
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Descrizione:
Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 12131996-6
Riassunto:
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Recensione:
"Johnston and Clark's Service Operations Management is an extraordinary textbook that immediately brings operations management to life for all managers."
Thomas Christiansen, Assistant Professor, Center for Technology, Economics and Management, Technical University of Denmark
"Johnston and Clark is an outstanding text and should remain at the forefront of service management texts for the foreseeable future. It has attracted excellent student feedback."
Geoffrey Plumb, Senior Lecturer, Staffordshire University
“Finally, a book that encompasses and illustrates all the phases of service processes, giving the right emphasis to each rather than focusing exclusively on the marketing aspects of the service context.”
Andrea Vinelli, Professor of Operations Management, University of Padova, Italy
"Johnston and Clark is the textbook of choice for teaching Service Operations Management. Its coverage is balanced and its style induces active class discussion. The end-of-chapter cases are short and inviting while losing nothing essential."
Hongtao Zhang, Associate Professor, School of Business and Management, Hong Kong University of Science and Technology
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Dati bibliografici
Titolo: Service Operations Management : Improving ...
Casa editrice: Financial Times/Prentice Hall
Data di pubblicazione: 2005
Legatura: Brossura
Condizione: Very Good
Edizione: seconda edizione
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Service Operations Management: Improving Service Delivery
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
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Paperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR001418898
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EUR 2,29
Spedizione EUR 6,48
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Service Operations Management: Improving Service Delivery
Editore:
Prentice Hall/Financial Times, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antico o usato
Brossura
Da: Anybook.com, Lincoln, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780273683674. Codice articolo 8749869
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EUR 2,99
Spedizione EUR 15,75
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 1 disponibili
Foto dell'editore
Service Operations Management: Improving Service Delivery
Editore:
Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antico o usato
Brossura
Da: Anybook.com, Lincoln, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780273683674. Codice articolo 9091663
Compra usato
EUR 2,99
Spedizione EUR 15,75
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 1 disponibili
Foto dell'editore
Service Operations Management: Improving Service Delivery
Editore:
Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antico o usato
Softcover
Da: Ammareal, Morangis, Francia
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Softcover. Condizione: Bon. Ancien livre de bibliothèque. Petite(s) trace(s) de pliure sur la couverture. Légères traces d'usure sur la couverture. Edition 2005. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slightly creased cover. Slight signs of wear on the cover. Edition 2005. Ammareal gives back up to 15% of this item's net price to charity organizations. Codice articolo E-454-631
Compra usato
EUR 3,14
Spedizione EUR 16,50
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Quantità: 1 disponibili
Foto dell'editore
Service Operations Management: Improving Service Delivery
Editore:
Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antico o usato
Softcover
Da: Ammareal, Morangis, Francia
Valutazione del venditore 5 su 5 stelle
Softcover. Condizione: Bon. Ancien livre de bibliothèque. Petite(s) trace(s) de pliure sur la couverture. Légères traces d'usure sur la couverture. Edition 2005. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slightly creased cover. Slight signs of wear on the cover. Edition 2005. Ammareal gives back up to 15% of this item's net price to charity organizations. Codice articolo E-366-391
Compra usato
EUR 3,14
Spedizione EUR 16,50
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Foto dell'editore
Service Operations Management: Improving Service Delivery
Editore:
Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antico o usato
Paperback
Da: AwesomeBooks, Wallingford, Regno Unito
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Paperback. Condizione: Very Good. Service Operations Management: Improving Service Delivery This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Codice articolo 7719-9780273683674
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EUR 3,60
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Service Operations Management: Improving Service Delivery
Da: Phatpocket Limited, Waltham Abbey, HERTS, Regno Unito
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Condizione: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Codice articolo Z1-J-014-01922
Compra usato
EUR 3,88
Spedizione EUR 12,32
Spedito da Regno Unito a U.S.A.
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Quantità: 1 disponibili
Foto dell'editore
Service Operations Management: Improving Service Delivery
Editore:
Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antico o usato
Brossura
Da: Anybook.com, Lincoln, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:0273683675. Codice articolo 9851081
Compra usato
EUR 3,97
Spedizione EUR 15,75
Spedito da Regno Unito a U.S.A.
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Quantità: 1 disponibili
Foto dell'editore
Service Operations Management: Improving Service Delivery
Editore:
Financial Times/ Prentice Hall 03/03/2005, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antico o usato
Brossura
Da: Bahamut Media, Reading, Regno Unito
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Condizione: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Codice articolo 6545-9780273683674
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EUR 4,08
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Foto dell'editore
Service Operations Management: Improving Service Delivery
Editore:
FINANCIAL TIMES PRENTICE HALL, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antico o usato
Brossura
Da: Buchpark, Trebbin, Germania
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Condizione: Gut. Zustand: Gut | Seiten: 516 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar. Codice articolo 2622818/203
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EUR 7,69
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Quantità: 1 disponibili