Service Operations Management Improving

Robert Johnston

ISBN 10: 0273740482 / ISBN 13: 9780273740483

Editore: Pearson Education Limited, 2012

Riguardo questo articolo

Staat: Zeer goed. Titel: Service Operations Management Improving. Editie: 4. Jaar van uitgave: 2012. Taal: Engels. Lichte gebruik-/opslagsporen. Hoekje(s) licht gebogen.

Codice articolo 188498

Dati bibliografici

• Titolo: Service Operations Management Improving
• Editore: Pearson Education Limited
• Data di pubblicazione: 2012
• Lingua: Inglese
• ISBN 10: 0273740482
• ISBN 13: 9780273740483
• Rilegatura: Paperback
• Edizione: quarta edizione
• Condizione: Good

Descrizione articolo

Riassunto

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Informazioni sull?autore

Robert  Johnston is Professor of Operations Management at Warwick Business School. 

 

Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme. 

 

Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School’s BSc in Management.