Offering sample letters of example apologies, words of praise or congratulations, condolences, and other sentiments, a guide to finding the right words provides written prompts for a variety of categories.

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Using actual notes as examples and inspiration, this helpful book provides the encouragement and practical advice everyone needs to convey exactly what they want to say for special times such as Mother's Day, birthdays, and Christmas, as well as words of apology, congratulations, and consolation.

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