Spector Nordstrom Way
Spector, Robert
ISBN 10: 0471161608 ISBN 13: 9780471161608
Editore: John Wiley &Sons (edition Reprint), 1996
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Paperback
Da
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Descrizione:
Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Codice articolo 0471161608-11-1
Riassunto:
Based on interviews with Nordstrom's top salespeople, management staff, its board of directors, and the Nordstrom family, a practical business handbook offers explanations of how Nordstrom's unique customer service culture works. Original. 30,000 first printing. $50,000 ad/promo.
Informazioni sull?autore: ROBERT SPECTOR is a Seattle-based freelance writer who has covered Nordstrom since 1982 for Women's Wear Daily and other publications of the Fairchild Fashion Group. PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than 20 years. He is one of the top-performing salespeople in the company.
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Dati bibliografici
Titolo: Spector Nordstrom Way
Casa editrice: John Wiley &Sons (edition Reprint)
Data di pubblicazione: 1996
Legatura: Paperback
Condizione: Good
Edizione: Reprint.
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Da: Archives Books inc., Edmond, OK, U.S.A.
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Paperback. Condizione: Very Good. Book in very good condition No markings seen in text. Historic Oklahoma Bookstore on Route 66. Packages shipped daily, Mon-Fri. Codice articolo mon0000669267
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The Nordstrom Way The Inside S
Da: SecondSale, Montgomery, IL, U.S.A.
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Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Codice articolo 00070183854
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Spector Nordstrom Way
Da: Orion Tech, Kingwood, TX, U.S.A.
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Paperback. Condizione: Good. Codice articolo 0471161608-3-25413178
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Spector Nordstrom Way
Da: Your Online Bookstore, Houston, TX, U.S.A.
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paperback. Condizione: Fair. Codice articolo 0471161608-4-28440499
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Spector Nordstrom Way
Da: Jenson Books Inc, Logan, UT, U.S.A.
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paperback. Condizione: Very Good. A clean, cared for item that is unmarked and shows limited shelf wear. Codice articolo 4BQGBJ010U1I
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Spector Nordstrom Way
Da: Jenson Books Inc, Logan, UT, U.S.A.
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paperback. Condizione: Good. The item is in good condition and works perfectly, however it is showing some signs of previous ownership which could include: small tears, scuffing, notes, highlighting, gift inscriptions, and library markings. Codice articolo 4BQWN8003Z35
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company: The Inside Story of America's Number 1 Customer Service Company
Da: medimops, Berlin, Germania
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Condizione: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Codice articolo M00471161608-V
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Spector Nordstrom Way
Da: ZBK Books, Carlstadt, NJ, U.S.A.
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Condizione: very_good. Fast Shipping - Very good and clean conditions used book. Minor cosmetic defects may be present. Pages and cover intact. May include limited library marks, notes marks and highlighting. Codice articolo ZWV.0471161608.VG
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Spector Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company
Editore:
John Wiley & Sons Inc, United States, New York, 1996
ISBN 10: 0471161608
ISBN 13: 9780471161608
Antico o usato
Paperback
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
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Paperback. Condizione: Very Good. Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR002795082
Quantità: 1 disponibili
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Spector Nordstrom Way
Da: Wonder Book, Frederick, MD, U.S.A.
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Condizione: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Codice articolo R13C-04119
Quantità: 1 disponibili