The Stranger's Long Neck: How to Deliver What Your Customers Really Want Online

McGovern, Gerry

ISBN 10: 1408114429 / ISBN 13: 9781408114421

Editore: A&C Black Business Information and Development, 2010

Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc. Codice articolo 00039038084

Riassunto:

The Stranger's Long Neck is a practical guide for any manager wishing to improve their organisation's online performance. Web content specialist, Gerry McGovern, explains that all websites have a small set of tasks, or 'long necks', that are important to its customers and that must be easy to complete or customers will go elsewhere. The Stranger's Long Neck shows how to tune in effectively to what your customers want - and then deliver it with aplomb.

Understanding customer needs can be a difficult task when customers are 'strangers', in that he or she is always 'on the outside', particularly so in an online environment. Using case studies including Tetra Pak, Microsoft and the Nhs, and illustrated with web shots throughout, The Stranger's Long Neck shows how organisations can use the 'long neck' theory to create and manage efficient and user-friendly websites.

Informazioni sull?autore: Gerry McGovern is the author of several influential books, including Killer Web Content (A & C Black, 2006). He is a sought-after speaker at international conferences on Web content management and has worked with many leading organisations, such as Microsoft, Hewlett-Packard and Aer Lingus.

Dati bibliografici

Titolo: The Stranger's Long Neck: How to Deliver ...
Casa editrice: A&C Black Business Information and Development
Data di pubblicazione: 2010
Legatura: Brossura
Condizione: Good