Success at the Enquiry Desk: Successful Enquiry Answering Everytime

Tim Buckley Owen

ISBN 10: 1856046001 / ISBN 13: 9781856046008

Editore: Facet Pub, 2006

The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Codice articolo GOR004857510

Riassunto:

"Success at the Enquiry Desk" is an essential desk-book to help the information professional become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants to providing a polished, value-added answer. Designed as a 'one-stop' manual of techniques which will be equally effective in large or small libraries and information units - and in any subject area - the emphasis is on how to make the best use of limited resources. It includes the author's list of 25 multi-purpose reference sources you can't afford to ignore, and the crucial "Success at the Enquiry Desk" enquiry form, which is especially designed to match the book's step-by-step approach to enquiry answering. The fifth edition of this best-selling practical guide is fully revised throughout, with new examples and techniques. It illustrates when and when not to use the web, and assesses new developments including blogs, wikis and RSS feeds. It also includes an entirely new chapter on using your previous enquiry answering experience to create a brand new information service.

Product Description: Unusual book

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Titolo: Success at the Enquiry Desk: Successful ...
Casa editrice: Facet Pub
Data di pubblicazione: 2006
Legatura: Paperback
Condizione: Good
Edizione: quinta edizione o successive