Super7 Operations : The Next Step for Lean in Financial Services

Menno R. van Dijk MSc

ISBN 10: 1491713526 / ISBN 13: 9781491713525

Editore: Iuniverse, 2013

Riguardo questo articolo

nach der Bestellung gedruckt Neuware - Printed after ordering - When author and operational excellence consultant Menno R. van Dijk joined ING Domestic Bank in the Netherlands, the company had already been using the Lean system a few years. But van Dijk felt something was missing-the fun factor: experiments, improvements, a supportive management style, and teamwork. He wasn't seeing the sense of invigoration and renewal that comes when employees on the shop floor experience the improvement brought on by a Lean implementation. He went to work and created a new approach-Super7-that took the Lean system in financial services to the next level. It radically reduced customer waiting times with less management and more responsibility on the shop floor. In Super7 Operations, he discusses Super7 in detail-how it was developed, what it does for customers, how it changes culture on the shop floor, and how it affects employees and managers. He explains its benefits, which include flexible capacity to cope with fluctuating demand-no inventory, no waiting; small, autonomous teams committed to getting the job done for their customers; output management and delegated responsibilities; and continuous improvement of performance without the need for tight controls. Including case studies, this guide provides valuable tips and tricks for implementing Super7 in an organization that is looking for ways to improve their customers' experience.

Codice articolo 9781491713525

Dati bibliografici

• Titolo: Super7 Operations : The Next Step for Lean in Financial Services
• Editore: Iuniverse
• Data di pubblicazione: 2013
• Lingua: Inglese
• ISBN 10: 1491713526
• ISBN 13: 9781491713525
• Rilegatura: Buch
• Condizione: Neu
• Dimensioni: 222 L x 145 A x 10 P (millimetri) 222 millimetri di larghezza per 145 millimetri di altezza per 10 millimetri di profondità
• Peso: 278 grammi

Descrizione articolo

Riassunto

When author and operational excellence consultant Menno R. van Dijk joined ING Domestic Bank in the Netherlands, the company had already been using the Lean system a few years. But van Dijk felt something was missing-the fun factor: experiments, improvements, a supportive management style, and teamwork. He wasn't seeing the sense of invigoration and renewal that comes when employees on the shop floor experience the improvement brought on by a Lean implementation.

He went to work and created a new approach-Super7-that took the Lean system in financial services to the next level. It radically reduced customer waiting times with less management and more responsibility on the shop floor. In Super7 Operations, he discusses Super7 in detail-how it was developed, what it does for customers, how it changes culture on the shop floor, and how it affects employees and managers. He explains its benefits, which include

flexible capacity to cope with fluctuating demand-no inventory, no waiting;

small, autonomous teams committed to getting the job done for their customers;

output management and delegated responsibilities; and

continuous improvement of performance without the need for tight controls.

Including case studies, this guide provides valuable tips and tricks for implementing Super7 in an organization that is looking for ways to improve their customers' experience.