Supervisor's Script Book

Dreyfack Raymond

ISBN 10: 0134601149 / ISBN 13: 9780134601144

Editore: Prentice-Hall, 1996

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pp. 334. Codice articolo 7350759

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Titolo: Supervisor's Script Book

Casa editrice: Prentice-Hall

Data di pubblicazione: 1996

Legatura: Rilegato

Condizione: Used

Descrizione articolo

Riassunto:

Even the best managers sometimes find themselves at a loss for words when confronted with difficult bosses, problem employees, unhappy customers, or sensitive issues. Supervisor's Script Book gives you actual word-for-word responses you can use to successfully mediate conflicts, gain support for your initiatives, and stop potentially destructive situations before they undermine your authority and chances for career advancement.
The 176 scripts in this unique management tool will help you quickly and efficiently solve virtually every problem you could face on the job, counter all the responses you're likely to hear, and promote a work atmosphere of mutual respect, cooperation, and enhanced productivity.

Product Description:

Book by Dreyfack Raymond