Taming the Unpredictable
Bruce Silver Nathaniel Palmer Keith D. Swenson
ISBN 10: 0981987087 ISBN 13: 9780981987088
Editore: Future Strategies, Incorporated, 2011
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Descrizione:
pp. 228 1st Edition. Codice articolo 2637426508
Riassunto:
Taming the Unpredictable
Real World Adaptive Case Management:
Case Studies and Practical Guidance
“The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or non-business, will be its knowledge workers and their productivity.” Peter F Drucker
The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. Taming the Unpredictable presents the logical starting point for understanding how to take advantage of ACM.
This book goes beyond talking about concepts, and delivers actionable advice for embarking on your own journey of ACM-driven transformation.
In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, legal services, and healthcare, you will find instructive examples for how to transform your own organization.
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Dati bibliografici
Titolo: Taming the Unpredictable
Casa editrice: Future Strategies, Incorporated
Data di pubblicazione: 2011
Legatura: Brossura
Condizione: New