Telephone Skills (UK PROFESSIONAL BUSINESS Management / Business)

Forsyth, Patrick B.

ISBN 10: 0852928653 / ISBN 13: 9780852928653

Editore: McGraw Hill / Europe, Middle East & Africa

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Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo wbs1309368819

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Titolo: Telephone Skills (UK PROFESSIONAL BUSINESS ...

Casa editrice: McGraw Hill / Europe, Middle East & Africa

Legatura: Brossura

Condizione: Very Good

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Riassunto:

"Telephone Skills" sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. It provides practical guidance on: taking calls - initial impressions, projecting the right personal and corporate image; making calls - deciding what you want to achieve, establishing rapport and getting your message across; using your voice, intonation and language to best effect; listening attentively and knowing when to take the initiative; diffusing anger and winning over difficult callers; exceeding customer expectations and leaving a lasting impression.