How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
Gallagher, Richard S.
ISBN 10: 0814410154 ISBN 13: 9780814410158
Editore: Amacom, 2009
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Da
Zoom Books Company, Lynden, WA, U.S.A.
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Descrizione:
Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Codice articolo ZBV.0814410154.VG
Riassunto:
No one likes to be criticized. But when feedback is necessary whether it’s with a boss, someone we manage, or another co-worker it takes great communication skills to successfully get the message across with feelings and relationships intact.
Drawing from the latest thinking in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what’s wrong, and shows them instead how to provide clear, constructive, positive messages. From telling a frequently late employee that we understand what happened (even as we negotiate for the problem to stop), to asking a rude co-worker what’s bothering them (and by doing so, discovering the root of the problem), the book gives readers powerful insight into how we all react naturally to criticism and how to transform interactions that might become verbal tugs of war into collaborative, problem-solving sessions.
Informazioni sull?autore: Richard S. Gallagher is a former customer service executive who is now a popular corporate trainer and public speaker specializing in the mechanics of customer interaction. He is the author of several books including Great Customer Connections (978-0-8144-7308-5) and What to Say to a Porcupine (978-0-8144-1055-4).
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Titolo: How to Tell Anyone Anything: Breakthrough ...
Casa editrice: Amacom
Data di pubblicazione: 2009
Legatura: Brossura
Condizione: very_good
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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
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Paperback. Condizione: Very Good. How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9780814410158
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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
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Paperback. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9780814410158
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Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Codice articolo 00071741593
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