Total Quality Management: A pictorial guide for managers

Oakland, John S.

ISBN 10: 0750623241 / ISBN 13: 9780750623247

Editore: Routledge, 1997

In. Codice articolo ria9780750623247_new

Riassunto:

Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.

Informazioni sull?autore: John Oakland, Peter Morrpson

Dati bibliografici

Titolo: Total Quality Management: A pictorial guide ...
Casa editrice: Routledge
Data di pubblicazione: 1997
Legatura: Brossura
Condizione: New