Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development)

Evert Gummesson

ISBN 10: 075064463X / ISBN 13: 9780750644631

Editore: A Butterworth-Heinemann Title, 1999

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Dati bibliografici

• Titolo: Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development)
• Editore: A Butterworth-Heinemann Title
• Data di pubblicazione: 1999
• Lingua: Inglese
• ISBN 10: 075064463X
• ISBN 13: 9780750644631
• Rilegatura: Paperback
• Condizione: Fine

Descrizione articolo

Riassunto

Encyclopaedic coverage on current thinking on total relationship marketing. The author broadens the debate on marketing management beyond the "four P's" by analysing it in terms of 30 key relationships, each of which is illustrated with a case or example.

Recensione

'Evert Gummesson has provided a vivid demonstration of the ubiquity of relationships in marketing phenomena. Everywhere one turns, we see relationships. Each company must identify the key success relationships in its business and manage them optimally.'
Philip Kotler.
Distinguished Professor of International Marketing, Northwestern University, USA.

'The ideas of Gummesson's book will be trend-setting realities in the new context of today's business, characterized by networks and relationships. Particularly important for all managers, whether they are responsible for specific marketing aspects of a firm's value creation, or whether they are general managers.'
Dr. Peter Lorange
President IMD and The Maucher Nestle Professor, Lausanne, Switzerland.

'A company's network of relationships is part o fits intellectual capital - many times as valuable as its financial capital - and it is pivotal for business success. In this seminal book, the reader is taken on a truly insightful tour of relationship marketing. Do as the author says: Put on the 'relationship eye-glasses' and rethink your marketing!'
Leif Edvinsson
Vice President and Corporate Director of Intellectual Capital, Skandia, co-author of the bestseller Intellectual Capital and winner of the 1998 Brain of the Year award.

'Evert Gummesson is a pioneer in the field of relationship marketing. He is an original and stimulating thinker whose insights and ideas are essential reading for anyone who is seeking to understand the role of marketing in a rapidly changing global environment. This book is an important contribution to the literature of marketing.'
Dr. Michael J. Baker
Foundation Professor of Marketing, University of Strathclyde; President of the Academy of Marketing; Dean of the Chartered Institute of Marketing's Academic Senate.

'Evert Gummesson invites readers to think about relationship marketing in new and exciting ways. This is a fascinating, worthwhile book.'
Dr. Leonard L. Berry
J.C. Penney Professor of Retailing and Professor of Marketing, Texas A&M University, USA.

'For the Lufthansa Group the management of multiple relationships in marketing is currently one of the principal issues. This book clearly shows the critical role of relationships for the enhancement of profits.'
Thomas Sattelberger
Corporate Senior Vice President, Lufthansa, Germany.