Tricky Business Letters: Persuasive Tactics on Paper (Smarter Solutions) (Smarter Solutions: The Performance Pack)

Gordon Ray Wainwright, Gordon Wainwright

ISBN 10: 0273644963 / ISBN 13: 9780273644965

Editore: Financial Times Management 29/02/2000, 2000

Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Codice articolo 6545-9780273644965

Riassunto:

Letters are one of the essential features of modern business. But how often have you wished you could write a succinct response to a letter from an angry customer, deal with a complaint from a member of staff or ask the Inland Revenue for more time to pay? Packed full of written situations faced by manager's everyday, this book offers over 150 letters to make life easier and more productive. The author explains how, when and why to use the techniques he suggests and includes letters to customers, suppliers, staff, distributors, the media, public sector organisations, landlords, tenants and more. Adapt the letters in this book to meet your own requirements, and get your own way more of the time!

Dati bibliografici

Titolo: Tricky Business Letters: Persuasive Tactics ...
Casa editrice: Financial Times Management 29/02/2000
Data di pubblicazione: 2000
Legatura: Brossura
Condizione: Very Good
Edizione: seconda edizione